# Goin App Help Center

> Frequently Asked Questions

## English

### About us

- [What is Goin?](https://faqs.goin.app/en/articles/9844230-what-is-goin.md)
- [How can I work with you?](https://faqs.goin.app/en/articles/9844234-how-can-i-work-with-you.md)
- [How can I get in touch with Goin Support Team?](https://faqs.goin.app/en/articles/16596305-how-can-i-get-in-touch-with-goin-support-team.md)

### Your account

- [I need to change the phone number associated with my Goin account](https://faqs.goin.app/en/articles/9844293-i-need-to-change-the-phone-number-associated-with-my-goin-account.md)
- [Why do you need my phone number?](https://faqs.goin.app/en/articles/9844240-why-do-you-need-my-phone-number.md)
- [Where do I find my $gointag?](https://faqs.goin.app/en/articles/9844299-where-do-i-find-my-gointag.md)
- [What is the $gointag?](https://faqs.goin.app/en/articles/9844244-what-is-the-gointag.md)
- [The SMS received is "invalid"](https://faqs.goin.app/en/articles/9844312-the-sms-received-is-invalid.md)
- [I am not receiving the SMS](https://faqs.goin.app/en/articles/9844311-i-am-not-receiving-the-sms.md)
- [Why don't you accept my NIE?](https://faqs.goin.app/en/articles/9844308-why-don-t-you-accept-my-nie.md)
- [Why does my identity document keep getting rejected?](https://faqs.goin.app/en/articles/9844307-why-does-my-identity-document-keep-getting-rejected.md)
- [My ID document is expired](https://faqs.goin.app/en/articles/9844306-my-id-document-is-expired.md)
- [My identity document is not validated](https://faqs.goin.app/en/articles/9844303-my-identity-document-is-not-validated.md)
- [Can I use Goin if I am underage?](https://faqs.goin.app/en/articles/9844304-can-i-use-goin-if-i-am-underage.md)
- [Why don't you accept my driving's license?](https://faqs.goin.app/en/articles/9844309-why-don-t-you-accept-my-driving-s-license.md)
- [Which documents are accepted to verify my identity?](https://faqs.goin.app/en/articles/9844310-which-documents-are-accepted-to-verify-my-identity.md)
- [I can't enter the app](https://faqs.goin.app/en/articles/9844314-i-can-t-enter-the-app.md)
- [I can't upload my ID](https://faqs.goin.app/en/articles/9844346-i-can-t-upload-my-id.md)
- [I want to cancel my Goin account](https://faqs.goin.app/en/articles/9844286-i-want-to-cancel-my-goin-account.md)
- [Inactive accounts and maintenance fee](https://faqs.goin.app/en/articles/9844331-inactive-accounts-and-maintenance-fee.md)
- [I have forgotten my Goin PIN code. What can I do?](https://faqs.goin.app/en/articles/9844243-i-have-forgotten-my-goin-pin-code-what-can-i-do.md)
- [Documents accepted as Proof of Funds and Residence](https://faqs.goin.app/en/articles/10045027-documents-accepted-as-proof-of-funds-and-residence.md)

### Goin Subscriptions

- [How to upgrade my Goin experience?](https://faqs.goin.app/en/articles/9844350-how-to-upgrade-my-goin-experience.md)
- [How do I cancel my subscription?](https://faqs.goin.app/en/articles/9844352-how-do-i-cancel-my-subscription.md)

### Bank Connection

- [I want to remove my bank account from Goin](https://faqs.goin.app/en/articles/9844278-i-want-to-remove-my-bank-account-from-goin.md)
- [Why isn't my IBAN being saved?](https://faqs.goin.app/en/articles/15923914-why-isn-t-my-iban-being-saved.md)
- [Why isn't my bank synced?](https://faqs.goin.app/en/articles/15923938-why-isn-t-my-bank-synced.md)

### Transfers

- [How can I withdraw my savings?](https://faqs.goin.app/en/articles/9844290-how-can-i-withdraw-my-savings.md)
- [I am unable to withdraw my savings](https://faqs.goin.app/en/articles/9844292-i-am-unable-to-withdraw-my-savings.md)
- [My withdrawal is still pending](https://faqs.goin.app/en/articles/9844291-my-withdrawal-is-still-pending.md)
- [I have not received my withdrawal](https://faqs.goin.app/en/articles/9844295-i-have-not-received-my-withdrawal.md)
- [Can I withdraw money to my card?](https://faqs.goin.app/en/articles/9844297-can-i-withdraw-money-to-my-card.md)
- [Withdrawal limits](https://faqs.goin.app/en/articles/9844367-withdrawal-limits.md)
- [Why can’t I withdraw my money for free?](https://faqs.goin.app/en/articles/11521400-why-can-t-i-withdraw-my-money-for-free.md)

### Safety

- [Why do I need to provide my identity document?](https://faqs.goin.app/en/articles/9844269-why-do-i-need-to-provide-my-identity-document.md)
- [Is it safe to add my bank details?](https://faqs.goin.app/en/articles/9844268-is-it-safe-to-add-my-bank-details.md)
- [What is the SCA regulation and how does it affect me?](https://faqs.goin.app/en/articles/9844270-what-is-the-sca-regulation-and-how-does-it-affect-me.md)

### Saving methods

- [Why aren't new savings being added?](https://faqs.goin.app/en/articles/15924009-why-aren-t-new-savings-being-added.md)

### Investment methods

- [How can I download my Investment Report](https://faqs.goin.app/en/articles/9844320-how-can-i-download-my-investment-report.md)
- [Why can't I buy cryptocurrencies?](https://faqs.goin.app/en/articles/15924064-why-can-t-i-buy-cryptocurrencies.md)

### Goin Earn

- [I’ve requested a withdrawal — why hasn’t it arrived yet?](https://faqs.goin.app/en/articles/13257773-i-ve-requested-a-withdrawal-why-hasn-t-it-arrived-yet.md)
- [Do I have to report this to the tax authorities?](https://faqs.goin.app/en/articles/13257834-do-i-have-to-report-this-to-the-tax-authorities.md)

### Goin & EURc

- [What is EURc?](https://faqs.goin.app/en/articles/14038831-what-is-eurc.md)
- [Is EURc a cryptocurrency?](https://faqs.goin.app/en/articles/14038848-is-eurc-a-cryptocurrency.md)
- [Can I still withdraw my money normally?](https://faqs.goin.app/en/articles/14038836-can-i-still-withdraw-my-money-normally.md)
- [Why is my account inactive and what do I need to do?](https://faqs.goin.app/en/articles/15166074-why-is-my-account-inactive-and-what-do-i-need-to-do.md)

## Français

### À propos de nous

- [Qu'est-ce que Goin ?](https://faqs.goin.app/fr/articles/9844230-qu-est-ce-que-goin.md)
- [Comment puis-je travailler avec vous ?](https://faqs.goin.app/fr/articles/9844234-comment-puis-je-travailler-avec-vous.md)
- [Comment contacter l’équipe d’assistance Goin ?](https://faqs.goin.app/fr/articles/16596305-comment-contacter-l-equipe-d-assistance-goin.md)

### Ton compte

- [Pourquoi avez-vous besoin de mon numéro de téléphone ?](https://faqs.goin.app/fr/articles/9844240-pourquoi-avez-vous-besoin-de-mon-numero-de-telephone.md)
- [Où puis-je trouver mon $gointag ?](https://faqs.goin.app/fr/articles/9844299-ou-puis-je-trouver-mon-gointag.md)
- [Qu'est-ce que le $gointag ?](https://faqs.goin.app/fr/articles/9844244-qu-est-ce-que-le-gointag.md)
- [Pourquoi mon document d’identité n’est-il pas accepté ?](https://faqs.goin.app/fr/articles/9844307-pourquoi-mon-document-d-identite-n-est-il-pas-accepte.md)
- [Je ne peux pas entrer dans l'application](https://faqs.goin.app/fr/articles/9844314-je-ne-peux-pas-entrer-dans-l-application.md)
- [Je ne peux pas télécharger ma pièce d'identité](https://faqs.goin.app/fr/articles/9844346-je-ne-peux-pas-telecharger-ma-piece-d-identite.md)
- [Je veux fermer mon compte Goin](https://faqs.goin.app/fr/articles/9844286-je-veux-fermer-mon-compte-goin.md)
- [Comptes inactifs et Frais de maintenance](https://faqs.goin.app/fr/articles/9844331-comptes-inactifs-et-frais-de-maintenance.md)
- [J'ai oublié mon code PIN pour l'accès à Goin, que puis-je faire ?](https://faqs.goin.app/fr/articles/9844243-j-ai-oublie-mon-code-pin-pour-l-acces-a-goin-que-puis-je-faire.md)

### Abonnements Goin

- [Comment puis-je résilier mon abonnement ?](https://faqs.goin.app/fr/articles/9844352-comment-puis-je-resilier-mon-abonnement.md)

### Connexion bancaire

- [Je veux supprimer mon compte bancaire de Goin](https://faqs.goin.app/fr/articles/9844278-je-veux-supprimer-mon-compte-bancaire-de-goin.md)
- [Pourquoi ma banque n'est-elle pas synchronisée ?](https://faqs.goin.app/fr/articles/15923938-pourquoi-ma-banque-n-est-elle-pas-synchronisee.md)

### Transferts

- [Je n’ai pas reçu mon retrait](https://faqs.goin.app/fr/articles/9844295-je-n-ai-pas-recu-mon-retrait.md)

### Sécurité

- [Pourquoi dois-je fournir ma pièce d'identité ?](https://faqs.goin.app/fr/articles/9844269-pourquoi-dois-je-fournir-ma-piece-d-identite.md)
- [La saisie de mes coordonnées bancaires sur Goin est-elle sécurisée ?](https://faqs.goin.app/fr/articles/9844268-la-saisie-de-mes-coordonnees-bancaires-sur-goin-est-elle-securisee.md)
- [Qu’est-ce que le SCA et en quoi suis-je concerné\(e\) ?](https://faqs.goin.app/fr/articles/9844270-qu-est-ce-que-le-sca-et-en-quoi-suis-je-concerne-e.md)

### Méthodes d'épargne

- [Pourquoi ne reçois-je pas de nouvelles économies ?](https://faqs.goin.app/fr/articles/15924009-pourquoi-ne-recois-je-pas-de-nouvelles-economies.md)

### Goin Earn

- [J’ai demandé un retrait — pourquoi n’est-il pas encore arrivé ?](https://faqs.goin.app/fr/articles/13257773-j-ai-demande-un-retrait-pourquoi-n-est-il-pas-encore-arrive.md)
- [Dois-je le déclarer aux impôts ?](https://faqs.goin.app/fr/articles/13257834-dois-je-le-declarer-aux-impots.md)

### Goin & EURc

- [Qu’est-ce que EURc ?](https://faqs.goin.app/fr/articles/14038831-qu-est-ce-que-eurc.md)
- [EURc est-elle une cryptomonnaie ?](https://faqs.goin.app/fr/articles/14038848-eurc-est-elle-une-cryptomonnaie.md)
- [Puis-je retirer mon argent normalement ?](https://faqs.goin.app/fr/articles/14038836-puis-je-retirer-mon-argent-normalement.md)
- [Pourquoi mon compte est-il inactif et que dois-je faire ?](https://faqs.goin.app/fr/articles/15166074-pourquoi-mon-compte-est-il-inactif-et-que-dois-je-faire.md)

## Italiano

### Chi siamo

- [Cos’è Goin?](https://faqs.goin.app/it/articles/9844230-cos-e-goin.md)
- [Posso lavorare con voi?](https://faqs.goin.app/it/articles/9844234-posso-lavorare-con-voi.md)
- [Come posso contattare il team di assistenza Goin?](https://faqs.goin.app/it/articles/16596305-come-posso-contattare-il-team-di-assistenza-goin.md)

### Il mio account

- [Ho bisogno di cambiare il numero di telefono associato al mio account Goin.](https://faqs.goin.app/it/articles/9844293-ho-bisogno-di-cambiare-il-numero-di-telefono-associato-al-mio-account-goin.md)
- [Perché hai bisogno del mio numero di telefono?](https://faqs.goin.app/it/articles/9844240-perche-hai-bisogno-del-mio-numero-di-telefono.md)
- [Dove trovo la mia $gointag?](https://faqs.goin.app/it/articles/9844299-dove-trovo-la-mia-gointag.md)
- [Che cos'è il $gointag?](https://faqs.goin.app/it/articles/9844244-che-cos-e-il-gointag.md)
- [Perché il mio documento d'identità non viene accettato?](https://faqs.goin.app/it/articles/9844307-perche-il-mio-documento-d-identita-non-viene-accettato.md)
- [Quali documenti sono accettati per verificare la mia identità?](https://faqs.goin.app/it/articles/9844310-quali-documenti-sono-accettati-per-verificare-la-mia-identita.md)
- [Non riesco a entrare nell'applicazione](https://faqs.goin.app/it/articles/9844314-non-riesco-a-entrare-nell-applicazione.md)
- [Non riesco a caricare il mio documento d'identità](https://faqs.goin.app/it/articles/9844346-non-riesco-a-caricare-il-mio-documento-d-identita.md)
- [Voglio chiudere il mio conto Goin](https://faqs.goin.app/it/articles/9844286-voglio-chiudere-il-mio-conto-goin.md)
- [Conti inattivi e Tassa di mantenimento](https://faqs.goin.app/it/articles/9844331-conti-inattivi-e-tassa-di-mantenimento.md)
- [Ho dimenticato il PIN per l'accesso a Goin, cosa posso fare?](https://faqs.goin.app/it/articles/9844243-ho-dimenticato-il-pin-per-l-accesso-a-goin-cosa-posso-fare.md)

### Abbonamenti Goin

- [Come posso cancellare il mio abbonamento?](https://faqs.goin.app/it/articles/9844352-come-posso-cancellare-il-mio-abbonamento.md)

### Collegamento bancario

- [Voglio rimuovere il mio conto bancario da Goin](https://faqs.goin.app/it/articles/9844278-voglio-rimuovere-il-mio-conto-bancario-da-goin.md)
- [Perché la mia banca non è sincronizzata?](https://faqs.goin.app/it/articles/15923938-perche-la-mia-banca-non-e-sincronizzata.md)

### Trasferimenti

- [Non ho ricevuto il mio prelievo](https://faqs.goin.app/it/articles/9844295-non-ho-ricevuto-il-mio-prelievo.md)

### Sicurezza

- [Perché devo fornire il mio documento d'identità?](https://faqs.goin.app/it/articles/9844269-perche-devo-fornire-il-mio-documento-d-identita.md)
- [Introdurre i miei dati bancari è sicuro?](https://faqs.goin.app/it/articles/9844268-introdurre-i-miei-dati-bancari-e-sicuro.md)
- [Cos'è e come mi riguarda il regolamento SCA?](https://faqs.goin.app/it/articles/9844270-cos-e-e-come-mi-riguarda-il-regolamento-sca.md)

### Metodi di risparmio

- [Perché non ricevo nuovi risparmi?](https://faqs.goin.app/it/articles/15924009-perche-non-ricevo-nuovi-risparmi.md)

### Goin Earn

- [Ho richiesto un prelievo — perché non è ancora arrivato?](https://faqs.goin.app/it/articles/13257773-ho-richiesto-un-prelievo-perche-non-e-ancora-arrivato.md)
- [Devo dichiararlo al fisco?](https://faqs.goin.app/it/articles/13257834-devo-dichiararlo-al-fisco.md)

### Goin & EURc

- [Cos’è EURc](https://faqs.goin.app/it/articles/14038831-cos-e-eurc.md)
- [EURc è una criptovaluta?](https://faqs.goin.app/it/articles/14038848-eurc-e-una-criptovaluta.md)
- [Posso continuare a prelevare normalmente?](https://faqs.goin.app/it/articles/14038836-posso-continuare-a-prelevare-normalmente.md)
- [Perché il mio account è inattivo e cosa devo fare?](https://faqs.goin.app/it/articles/15166074-perche-il-mio-account-e-inattivo-e-cosa-devo-fare.md)

## Español

### Sobre nosotros

- [¿Cómo puedo contactar con el equipo de soporte de Goin?](https://faqs.goin.app/es/articles/16596305-como-puedo-contactar-con-el-equipo-de-soporte-de-goin.md)

### Tu cuenta

- [Quiero cambiar el número de teléfono asociado a mi cuenta Goin](https://faqs.goin.app/es/articles/9844293-quiero-cambiar-el-numero-de-telefono-asociado-a-mi-cuenta-goin.md)
- [¿Para qué necesitáis mi número de teléfono?](https://faqs.goin.app/es/articles/9844240-para-que-necesitais-mi-numero-de-telefono.md)
- [¿Dónde encuentro mi $gointag?](https://faqs.goin.app/es/articles/9844299-donde-encuentro-mi-gointag.md)
- [¿Qué es la $gointag?](https://faqs.goin.app/es/articles/9844244-que-es-la-gointag.md)
- [El SMS recibido es "inválido"](https://faqs.goin.app/es/articles/9844312-el-sms-recibido-es-invalido.md)
- [No recibo el SMS](https://faqs.goin.app/es/articles/9844311-no-recibo-el-sms.md)
- [¿Por qué no puedo identificarme con el NIE?](https://faqs.goin.app/es/articles/9844308-por-que-no-puedo-identificarme-con-el-nie.md)
- [¿Por qué mi documento de identidad sigue siendo rechazado?](https://faqs.goin.app/es/articles/9844307-por-que-mi-documento-de-identidad-sigue-siendo-rechazado.md)
- [Mi documento de identidad está caducado](https://faqs.goin.app/es/articles/9844306-mi-documento-de-identidad-esta-caducado.md)
- [Mi documento de identidad está pendiente de validar](https://faqs.goin.app/es/articles/9844303-mi-documento-de-identidad-esta-pendiente-de-validar.md)
- [¿Puedo usar Goin si soy menor de edad?](https://faqs.goin.app/es/articles/9844304-puedo-usar-goin-si-soy-menor-de-edad.md)
- [¿Qué documentos se aceptan para verificar mi identidad?](https://faqs.goin.app/es/articles/9844310-que-documentos-se-aceptan-para-verificar-mi-identidad.md)
- [No puedo acceder a la app](https://faqs.goin.app/es/articles/9844314-no-puedo-acceder-a-la-app.md)
- [No puedo verificar mi identidad](https://faqs.goin.app/es/articles/9844346-no-puedo-verificar-mi-identidad.md)
- [Quiero dar de baja mi cuenta de Goin](https://faqs.goin.app/es/articles/9844286-quiero-dar-de-baja-mi-cuenta-de-goin.md)
- [Cuentas inactivas y tasa de mantenimiento](https://faqs.goin.app/es/articles/9844331-cuentas-inactivas-y-tasa-de-mantenimiento.md)
- [He olvidado mi PIN de acceso a Goin, ¿qué puedo hacer?](https://faqs.goin.app/es/articles/9844243-he-olvidado-mi-pin-de-acceso-a-goin-que-puedo-hacer.md)
- [Documentos aceptados como Comprobantes de Residencia y Fondos](https://faqs.goin.app/es/articles/10045027-documentos-aceptados-como-comprobantes-de-residencia-y-fondos.md)

### Planes de Goin

- [¿Cómo cancelo mi suscripción?](https://faqs.goin.app/es/articles/9844352-como-cancelo-mi-suscripcion.md)

### Conexión Bancaria

- [¿Cómo puedo desconectar mi cuenta bancaria de Goin?](https://faqs.goin.app/es/articles/9844278-como-puedo-desconectar-mi-cuenta-bancaria-de-goin.md)
- [¿Por qué no queda registrado mi IBAN?](https://faqs.goin.app/es/articles/15923914-por-que-no-queda-registrado-mi-iban.md)
- [¿Por qué mi banco no está sincronizado?](https://faqs.goin.app/es/articles/15923938-por-que-mi-banco-no-esta-sincronizado.md)

### Transferencias

- [¿Cómo retiro mis ahorros?](https://faqs.goin.app/es/articles/9844290-como-retiro-mis-ahorros.md)
- [No puedo retirar mis ahorros](https://faqs.goin.app/es/articles/9844292-no-puedo-retirar-mis-ahorros.md)
- [Mi retirada aún está pendiente](https://faqs.goin.app/es/articles/9844291-mi-retirada-aun-esta-pendiente.md)
- [No he recibido mi retirada](https://faqs.goin.app/es/articles/9844295-no-he-recibido-mi-retirada.md)
- [¿Puedo retirar el dinero a mi tarjeta?](https://faqs.goin.app/es/articles/9844297-puedo-retirar-el-dinero-a-mi-tarjeta.md)
- [Límites en Retiradas](https://faqs.goin.app/es/articles/9844367-limites-en-retiradas.md)
- [¿Por qué no puedo retirar dinero de forma gratuita?](https://faqs.goin.app/es/articles/11521400-por-que-no-puedo-retirar-dinero-de-forma-gratuita.md)

### Seguridad

- [¿Por qué es necesario aportar mi documento de identidad?](https://faqs.goin.app/es/articles/9844269-por-que-es-necesario-aportar-mi-documento-de-identidad.md)
- [¿Es seguro introducir mis datos bancarios?](https://faqs.goin.app/es/articles/9844268-es-seguro-introducir-mis-datos-bancarios.md)
- [¿Qué es y cómo me afecta la normativa SCA?](https://faqs.goin.app/es/articles/9844270-que-es-y-como-me-afecta-la-normativa-sca.md)

### Métodos de ahorro

- [¿Por qué no se ingresan nuevos ahorros?](https://faqs.goin.app/es/articles/15924009-por-que-no-se-ingresan-nuevos-ahorros.md)

### Métodos de inversión

- [Cómo puedo obtener mi historial de inversiones](https://faqs.goin.app/es/articles/9844320-como-puedo-obtener-mi-historial-de-inversiones.md)
- [¿Por qué no puedo comprar criptomonedas?](https://faqs.goin.app/es/articles/15924064-por-que-no-puedo-comprar-criptomonedas.md)

### Goin Earn

- [He pedido retirar, ¿por qué no llega al momento?](https://faqs.goin.app/es/articles/13257773-he-pedido-retirar-por-que-no-llega-al-momento.md)
- [¿Tengo que declarar esto a Hacienda?](https://faqs.goin.app/es/articles/13257834-tengo-que-declarar-esto-a-hacienda.md)

### Goin & EURc

- [Qué es EURc](https://faqs.goin.app/es/articles/14038831-que-es-eurc.md)
- [¿EURc es una criptomoneda?](https://faqs.goin.app/es/articles/14038848-eurc-es-una-criptomoneda.md)
- [¿Puedo seguir retirando mi dinero normalmente?](https://faqs.goin.app/es/articles/14038836-puedo-seguir-retirando-mi-dinero-normalmente.md)
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