Why are automatic savings top-ups paused?
Automatic savings top-ups will be temporarily paused until Sunday, March 1st. This pause is part of product improvements to integrate new investment mechanisms that help users grow their money more easily.
Why has this pause been implemented?
We are making internal changes to connect automatic savings more directly with the investment features in the app. Pausing automatic top-ups ensures these improvements are implemented correctly.
Is my money affected?
No. Your available balance is not affected and remains fully operational. You can continue using it to purchase Cashback Cards, Cryptocurrencies, Subscriptions, or transfer it to your bank at any time.
Do I need to take any action?
No action is required. We recommend keeping the app updated and following our communications for more details about the product improvements.
When will automatic savings methods be reactivated?
The pause is expected to last until Sunday, March 1st.
You may need to re-accept the settings for the methods within the new mode.
Any updates will be communicated through our usual channels.
Can Support provide more details?
The information available to our Support team is the same as outlined here. Any updates will be communicated through official channels. You can still contact Support for account-related actions or other questions via chat or email at [email protected].