If the methods that are not working are the Round Up and Retention, it might be due to your bank connection. You can check and fix this in your Goin App from the section: Profile > My bankIf the methods that are not working instead are the Auto-Top up and/or Top Up, it might be due to your card connection. You can check and fix this in your Goin App, from the section: Profile > My card.Take into account that we detect the movements and apply the methods once a day.Remember as well that you can contact our support team for any question you might have.