In order to being able to withdraw, make sure that:

1) your identity document is verified via Profile > My ID.

2) your bank account is correctly connected via Profile > Bank connection.

If you're unable to connect your bank, we can help you by manually registering the IBAN into your profile. Simply send us an email at [email protected] with one of the following documents showing your full name and IBAN:

We also recommend you to check your email inbox linked to Goin. It is possible that, for security reasons, your account has been blocked and our Trust & Safety team has contacted you to request documentation and verify your account activity.