During March and April we introduced several updates and changes to the app. Throughout that period we sent you several communications informing you about the change and about the deadline to accept it. As we did not receive your consent within the indicated period, your account is currently inactive.
We want to reassure you: your money is safe at all times. What you need to do from now on depends on whether you still have a balance in the app.
If you have a balance in the app
You need to withdraw your money to your bank account from within the app. If you need to add a new account number, you can contact [email protected].
If you do not have a balance in the app
You do not need to withdraw anything. If you have any questions, write to us at [email protected] and we will be happy to help.