Skip to main content
All CollectionsCashback
Why might my cashback transactions fail to register when using Safari on my iPhone or iPad?
Why might my cashback transactions fail to register when using Safari on my iPhone or iPad?
Updated over a week ago

Cashback purchases are typically tracked using browser cookies. By default, Safari on iOS blocks these cookies, which can prevent purchases from being registered with Goin. To ensure your cashback purchases are tracked correctly, follow these steps:1) Adjust Safari SettingsOpen your device's "Settings"Tap "Safari"Scroll down to the "Privacy and Security" sectionSwitch off the "Prevent Cross-Site Tracking" toggleSwitch off the "Block All Cookies" toggleThis will allow the necessary cookies to register your cashbacks2) Enable App TrackingOpen "Settings" on your iPhone or iPadFind the "Privacy" section and tap on itTap "Tracking"Enable "Allow Apps to Request to Track" by toggling the button onWhen prompted to allow an app to track your activity across other companies' apps and websites, choose to allow3) Additional Privacy SettingsEnsure the following settings are turned off in Safari:"Prevent Cross-Site Tracking""Block All Cookies""Hide IP Address""Ask Websites Not to Track Me"4) Testing Tracking: after adjusting these settings, try an offer to ensure tracking is working correctly.Note: If you use Chrome on your Apple device, make sure to enable "Cross-website tracking" in Chrome settings as well.

Did this answer your question?