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Why do I have to re-enter my banking credentials?
Why do I have to re-enter my banking credentials?
Updated over 2 months ago

At Goin, we do everything we can to reduce how often we ask you to re-enter your banking credentials when managing your savings and cashback. However, this request is controlled by your bank, not by us.

Your bank determines when to request your details again, usually for technical and security reasons. While we strive to make the process as smooth as possible, banks do not always make this easy.

Banks with higher disconnection rates, like Abanca, Cajamar, and Deutsche Bank, may ask for your details more frequently. But rest assured, we're always working on solutions to reduce these requests and improve your experience.

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